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Returns & Refunds

We have made ordering online with us as easy and stress free as possible. If you order a product that you subsequently decide you do not wish to purchase, and it is unopened then simply let us know within 30 days (4 weeks) of delivery and we will be pleased to refund the cost of the goods.

To return your goods, please use this address:

Returns Department
BioBrade Ltd

The Old Bowling Green, Leek Road, Cellarhead, Stoke-on Trent, Staffordshire, ST9 0JQ

or via info@BioBrade.com quoting Data Protection Officer.

If you have paid by Debit or Credit Card, we will contact you to arrange reimbursement as we will require your card details to issue your refund.


BioBrade aim to respond to all formal written complaints within 5 working days of receiving them. To make a complaint please write to:


BioBrade Ltd

The Old Bowling Green, Leek Road, Cellarhead, Stoke-on-Trent, Staffordshire, ST9 0JQ

If you orally contact us our customer service aim to investigate and reply to all complaints within 5 working days.